|Job Title||Associate IT Specialist|
|Location||AZ - Phoenix|
|Percentage of Travel||No Travel|
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The IT Specialist provides front line IT technical support for user generated requests and incidents related to PETSMART devices, computers, software / hardware, networks and production environments. This includes incident / problem triage, analysis, documentation, remote support, and remote eyes/hands for higher tiered analysis. In order to assist PetSmart end users, the IT Specialist must possess the IT technical knowledge required for troubleshooting and the customer service skills to interact with individuals who are experiencing technical problems with IS services.
On Call and Off Hour Coverage required; Other Duties as required.
Knowledge & Skills:
Preferred: Experience with Service Now (not a must have)
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